General
These terms and conditions should be read in conjunction with all other T&C's published on the website www.techno.com.au/terms
Techno Managed PBX
- The PBX system and software supplied remains the property of Techno Telco
- Customer is responsible for the insurance and safe return of the equipment in working order at the end of the contract
- 24month Contract unless otherwise stated
Techno Telco's Fair Use Policy
- The service is subject to Techno Group Fair Use Policy
- We reserve the right to vary the terms of the Fair Use Policy from time to time. A copy of the Policy is available at www.techno.com.au/terms
Early Termination and Cancellation Policy
- The service is subject to Techno Group Early Termination and Cancellation Policy
- We reserve the right to vary the terms of the Early Termination and Cancellation Policy from time to time. A copy of the Policy is available at www.techno.com.au/terms
Call Charge Policy
- The service is subject to Techno Group Call Charge Policy
- We reserve the right to vary the terms of the Call Charge Policy from time to time. A copy of the Policy is available at www.techno.com.au/terms
TechnoFone
- Managed PBX functionality delieverd from our Cloud infastructure
- 24month Contract unless otherwise stated
Techno Telco's Fair Use Policy
- The service is subject to Techno Group Fair Use Policy
- We reserve the right to vary the terms of the Fair Use Policy from time to time. A copy of the Policy is available at www.techno.com.au/terms
Early Termination and Cancellation Policy
- The service is subject to Techno Group Early Termination and Cancellation Policy
- We reserve the right to vary the terms of the Early Termination and Cancellation Policy from time to time. A copy of the Policy is available at www.techno.com.au/terms
Call Charge Policy
- The service is subject to Techno Group Call Charge Policy
- We reserve the right to vary the terms of the Call Charge Policy from time to time. A copy of the Policy is available at www.techno.com.au/terms
Voice Connect
Modifications and Service Relocations
- You may upgrade your Voice Connect Plan to a higher number of SIP Session (eg from 5 to 10) before the initial period expires at no charge and the monthly reccurring charge will change to reflect the upgrade.
- You are not entitled to, and we have no obligation to accomodate a downgrade of your service to a lower number of SIP Sessions (eg from 20 down to 10) before the initial period expires.
- If you request and we can accomodate a relocation of an individual service before the initial period expires you may be liable to pay a Service Relocation Charge:
- (i) Relocation within the same building: if you request and we accommodate the relocation of an individual service within the same building. We will quote Relocation Charges after assessing the cost involved for relocating the relevant Individual Service.
- (ii) Relocation to a different building: If you request and we accommodate the relocation of an individual service to a different building:
- (a) a New initial period will apply to the individual service being re-located, which must be equal to or greater that the orignal initial period applicable to that individual service;and
- (b) a service relocation charege will apply if an individual service being relocated less than 6 months from commencement of the original initial period.
Techno Telco's Fair Use Policy
- The service is subject to Techno Group Fair Use Policy
- We reserve the right to vary the terms of the Fair Use Policy from time to time. A copy of the Policy is available at www.techno.com.au/terms
Early Termination and Cancellation Policy
- The service is subject to Techno Group Early Termination and Cancellation Policy
- We reserve the right to vary the terms of the Early Termination and Cancellation Policy from time to time. A copy of the Policy is available at www.techno.com.au/terms
Call Charge Policy
- The service is subject to Techno Group Call Charge Policy
- We reserve the right to vary the terms of the Call Charge Policy from time to time. A copy of the Policy is available at www.techno.com.au/terms
SIP Trunks
Service Limitations
You acknowledge that:
- the service may not be continuous
- there will be varations in clarity and capacity of service
- call quality may be affected by internet congestion, or shaping of your internet connection
- unless you block you CLI, the CLI data will be transmitted by the service
- the service is not suitable for fax and other non voice uses
- we recommend that you enable Quality of Service (QoS) on your router to prioritise VOIP traffic
We may:
- limit the performance of the service from time to time
- cease or interrupt the service to troubleshhot, maintain or upgrade
- alter the IP address of your service
You must:
- not use the SIP settings or password with the service on equipment which is not approved hardware and which is not situated at the service address
- keep your service settings and password confidential
Telephone numbers
- When you apply for the service a DID may be allocated to you, you will not be able to select this number
- you don't have any right or interest in any DID we give you , and we may change any DID we give you at any time
- any DID we allocated you will not be subject to number portability, unless
- we agree in writing
- we have a porting agreement with the gaining service provider or carrier and it is lawful to do so - where we change your DID then it is your responsibility to arrange call diversion at your cost
Emergency Calls
You acknowledge that the service:
- must not be used as a replacement for a PSTN telephone service, only as a complimentary service
- should not be used to make '000' or other emergency telephone calls
- may not transmit CLI data concerning your location, so that emergency services may not be able to determine your location to provide assistance
- will not operate during a power outage
Techno Telco's Fair Use Policy
- The service is subject to Techno Group Fair Use Policy
- We reserve the right to vary the terms of the Fair Use Policy from time to time. A copy of the Policy is available at www.techno.com.au/terms
Early Termination and Cancellation Policy
- The service is subject to Techno Group Early Termination and Cancellation Policy
- We reserve the right to vary the terms of the Early Termination and Cancellation Policy from time to time. A copy of the Policy is available at www.techno.com.au/terms
Call Charge Policy
- The service is subject to Techno Group Call Charge Policy
- We reserve the right to vary the terms of the Call Charge Policy from time to time. A copy of the Policy is available at www.techno.com.au/terms
call charge Policy
Unless otherwise stated, calls are calculated and charged as:
Retail:
- All prices quoted in Australian Dollars (AUD) and are exclusive of GST (unless otherwise stated)
- All payments are to be made in Australian Dollars (AUD)
- All services are invoiced monthly in advance
- All Usage is invoice monthly in arrears on or around the 7th of the month
- Charges apply for payments made via Credit Card
- Flag fall of 10c per call (local, national and mobile) applies
- Voice Usage is billed in 1 minute increments and rounded up to the nearest cent
- CDR (Call data records) are available on request. Fees may apply for retrieval of archived CDR in excess of 2 months
- The customer accepts all liability for any usage of the service, including but not limited to fraudulent usage
- Customer is liable for any TIO charges incurred as a result of end user complaints and have 7 days to respond to any complaint
- Customer accepts liability for costs incurred as a result of incorrect fault reporting
- Unless otherwise stated minimum contract term is 24 months
Wholesale:
Is a customer with a minimum monthly call send of $5,000ex GST. The above Retail rules apply, with the following two exceptions:
- No flag fall applies
- Voice Usage is billed in 1 second increments and rounded up to the nearest cent
Number Porting
Number porting is available and the following charges are applicable:
Successful:
- Cat A Simple port $15
- Cat A Simple Port - 3rd Party $525
- Cat C Complex port $60
Other Charges:
- In the unlikley event you port fails you will incur a $30 fee per rejection, per number charge
- If you withdraw your port up to 1 day before the port, then a $30 fee per number applies
- If you withdraw your port after the port date, then a $200 reversal fee apples
