In relation to your product that is in warranty we are happy in assisting in organising the warranty with the Vendor remotely which will mean you need to be available for us to troubleshoot.

In order for us to proceed can you please accept the following:

• If you would prefer us to make a backup for you this would be billable at our standard rates
• If required, pickup/delivery of goods to Techno or the vendor may incur charges
• If hardware is not found to be faulty by the vendor then any time spent on the job will be billed
• On completion of the warranty service any customisation to restore functionality of the goods will incur the standard rate